If you’re not receiving your care recipient’s Daily Caregiver Email Report:
1. Ensure you have opted into daily email reports
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- Log in to the LifePod Caregiver Portal
- If you have more than one LifePod care recipient, confirm that you are in the correct care recipient account by selecting the appropriate name from the top left corner dropdown list
- Click on the Care Team tab
- Click the blue pencil in your Care Team profile box
- Select the “Daily” Report box (the box should be blue with a checkmark)
- Click “Save”
2. Check your email’s Spam folder
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- Search your associated email’s Spam folder for messages from <noreply@lifepod.com>
- If your Daily Caregiver Reports are in the Spam folder, take the necessary action to “trust” the email address
3. Contact the LifePod Support Team
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- If you are still not receiving the Daily Caregiver Email Report 2 days after completing steps 1 and 2, contact the LifePod Support Team at support@lifepod.com